Abdi Osman

Summary of Qualifications

• Experienced with Windows Server 2016-2022, Windows 10 & 11, Linux distributions, and Citrix environment administration

• Excellent hardware management: troubleshooting issues, performing full diagnostic tests, and developing strategies to improve the user experience

• Strong knowledge of networking concepts, configurations with ability to troubleshoot connectivity issues as well as VPN registration

• Excellent problem solver with ability to adapt to any situation dealing with hardware and software troubleshooting • Great communicator with clear verbal and written skills, demonstrated through client interactions and team member collaborations

• Works effectively as a team member coordinating efforts and sharing information

• Proficient with preparing and facilitating a variety of documentation and presentations (MS Word, Excel, PowerPoint), to communicate both visually and in writing

• Knowledgeable in troubleshooting network, domain, and computer system related issues

Work Experience

Ministry of Public and Business Service Delivery - Infrastructure Technology Services

• Delivers high quality, efficient services and products that effectively address clients' business needs and expectations resulting in consistent positive customer satisfaction survey results

• Prepares detailed technical documentation, evaluated solutions and recommended guidance on all aspects of user experience

• Uses software tools to document technical designs, developed processes and implementing best practice solutions to meet usability requirementss

• Collaborates effectively to the planning and coordination of project plans, schedules and activities to ensure that new specifications, releases and new features follow standard service level agreement standards

• Provides technical guidance and continued progress monitoring of client issues by providing expert advice to develop and enhance user experience

• Helps in reporting possible resolutions to relevant stakeholders using excellent problem-solving skills

• Helps in reporting possible resolutions to relevant stakeholders using excellent problem-solving skills

Education

Information Technology Infrastructure & Services

Sheridan Institute of Technology & Advanced Learning, Brampton, ON

Technical Skills

♦ Scripting Languages: PowerShell, Bash, COBOL, HTML5 & CSS

♦ Operating System: Windows, Linux, Citrix, Android, IOS

♦ Virtualization: Hyper V, VMware Workstation, Virtual Box

♦ Cloud Administration: Azure, Intune, Office 365 Admin CenterS

♦ Microsoft 365 Suite: Outlook, Excel, Word, PowerPoint, Access, Power BI

♦ Hardware: Ethernet, UTP, Router, TCP/IP, OSI